Office Policies


Our clinicians and staff seek to make your experience as
streamlined as possible. Please consult our Contact section
for additional forms.

Fees and Payments

Please be prepared to pay at the time of your visit. Acceptable forms of payment include cash, check and selected credit cards.
Service fees may apply for certain item (such as completion of forms outside of scheduled appointment, telephone appointments longer than 5 minutes, copying of records). We will inform you of any such charge before seeking payment. Billing rates will be discussed at the first visit.

Cancellations and No-Shows

We strive to provide personalized care tailored your needs. To do so, please adhere to appointment times. If you need to cancel or reschedule, please notify us within 24 hours of the appointment time. Patients that do not cancel or reschedule appointments within 24 hours are responsible for payment for the requested visit.

Our billing staff will contact you to remit payment via credit card or check

Insurance Policies

We currently accept multiple insurance companies for selected services. Please contact our office for more information. 

Select providers do not accept insurance. If you are on a PPO plan, we are considered “out of network.” If you wish to be reimbursed for your sessions, you will need to consult your insurance company to determine their policies regarding mental health benefits for out-of network providers. Dr. Mattai can provide a paper bill to submit to your insurance company for reimbursement. However, we do not guarantee reimbursement. 

Prescription Refill Policy

Prescription refill requests should be made through the main office number, (443) 542-0773. Please leave a detailed message including name, date of birth, name of medication, dosage, and a pharmacy number and location. Please expect a delay of three business days notice for refills. Please contact the pharmacy if you have not received confirmation by 7:00 PM on the third business day.
Due to recent changes in MD drug law, stimulant medication can only be refilled for a maximum of 3 month’s without a follow-up appointment.

There is a charge of $5 for mailing prescription payable at your next appointment.

Professional Records

Mental health records are standard practice in psychiatry. They are protected by both law and professional standards. While you are entitled to review a copy of your record, they can occasionally be misinterpreted given their professional nature. In rare instances when it may be deemed potentially damaging for Dr. Mattai to provide you with the full records, we can ensure that they are made available to an appropriate mental health professional of your choosing. Alternatively, Dr. Mattai or our clinician would gladly review them together, and/or provide a treatment summary. Please note that professional fees will be charged for any preparation time required to comply with such requests.


Confidentiality is a cornerstone of mental health treatment, and is protected by the law. Aside from emergency situations, information regarding your care and treatment can only be released with your written permission. If you are seeking insurance reimbursement, insurance companies also often require information about diagnosis, treatment, and other important information as a condition of your insurance coverage.

There are legal exceptions to confidentiality that require may require disclosure:

(1) Danger to self – if there is an explicit threat to harm yourself, our staff is required to seek hospitalization for the client, or to contact family members or others who can help provide protection

(2) Danger to others – if there is threat of serious bodily harm to others, our staff is required to take protective actions, which may include notifying the potential victim, notifying the police, or seeking appropriate hospitalization

(3) Grave disability – if, due to a mental illness, you are unable to meet your basic needs, such as clothing, food, and shelter, our staff may have to disclose information in order to access services to help meet those basic needs

(4) Suspicion of child, elder, or dependent abuse – if there is an indication of abuse to a child, an elderly person, or a disabled person - even if it is about a party other than yourself - our staff must file a report with the appropriate state agency

(5) Certain judicial proceedings – if you are involved in judicial proceedings, you have the right to prevent me from providing any information about your treatment. However, in some circumstances in which your emotional condition is an important element, a judge may require testimony through a subpoena.

Although these situations can be rare, our staff will make every effort to discuss the proceedings accordingly. We reserve the right to consult with other professionals when appropriate. In these circumstances, your identity will not be revealed, and only important clinical information will be discussed. Please note that such consultants are also legally bound to keep this information confidential.

Contacting Dr. Mattai

Dr. Mattai attempts to be accessible for all urgent issues. If he is not immediately available by office telephone, please leave a detailed voice message and he will return your call as soon as possible. Calls are generally returned within one business day. In situations that require immediate attention, Dr. Mattai can be reached at 319-331-3653. Please be judicious when calling Dr. Mattai after normal business hours. If your call is an emergency, please contact 911 immediately instead of calling the office. Emergency psychiatric services are provided by all hospitals through their emergency rooms and do not require appointments. When Dr. Mattai is unavailable for extended periods of time (i.e., vacation, conferences, etc.), phone coverage will be provided by a trusted colleague and contact information will be provided on his office voicemail. Please also note that email should never be used for urgent or emergency issues. This is not a confidential means of communication and Dr. Mattai cannot ensure that email messages will be received or responded to in a timely fashion.